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Ordering from Australia? Please read this first...

Some packages mysteriously stop tracking for a month after landing at an airport in Australia

Update (08/11/2021): While the below note still stands true in some cases, shipping has been MUCH better over the past several weeks. While it is possible but unlikely to be an issue for most orders - there are still some agencies in Australia that are understaffed. For those locations, this notice is still important to read...

Also, please note! We're not the ONLY online seller this is happening to. It's not like the customs agencies and shipping agencies of both our countries see "Vendor A" and allow packages to be shipped slowly and less reliably but when they see "Vendor B" go full speed ahead. This is simply a reality we're living in right now during a pandemic. It's just the luck of the draw. We're simply the only online seller openly admitting there are issues. Nobody else wants to risk losing the sale. This is what you call TRANSPARENCY. Honesty...

Latest update from Australia Post itself! 07.28.2021Australia Post advises that its daily operations are being affected by government measures aimed at preventing spread of COVID-19. There are impacts to processing and delivery of inbound and outbound mail items. There are border closures and lockdowns in place across the country, including (but not limited to) lockdowns in two major states, Victoria and New South Wales, where the processing and delivery of mail items is being significantly impacted.

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If you're ordering from Australia, please note that while most packages arrive without ANY delay at all, some packages are experiencing month-long delays sitting at an Australian customs agency waiting to be scanned.

We're receiving numerous emails regarding shipments that have "passed through Miami international airport" (which means the package was placed on an airplane where the next stop is Australia) asking where the package is. 

At that point, unless there's been news of a flight enroute to Australia crashing, the next stop for that package is an airport in Australia where the Australian customs agency must scan the package. 

Unfortunately, due to the pandemic and various customs agencies being understaffed, SOME packages are just sitting in a corner with hundreds of other packages waiting to be scanned.

At that point, we cannot provide any further information regarding your package until it's finally scanned by somebody at the Australian customs agency. 

If you contact the Australian customs agency, they will tell you that the package is still in the United States - even though, as mentioned, it passed "through" Miami International Airport. That is not accurate - but they're not going to tell you they're behind. Why? I don't know. 

This has been our experience over the past several months with packages that mysteriously stop tracking after leaving the United States heading to Australia.

Luckily, all our packages have eventually arrived...

If you're in Australia and you cannot be patient and understanding as to the tardiness of your delivery when this happens, please do not place your order with us.

Thank you,

Sal Colascione III
KDM Warehouse dot com