Some packages mysteriously stop tracking for a month after landing at an airport in Australia
If you're ordering from Australia, please note that while most packages arrive without ANY delay at all, some packages are experiencing month-long delays sitting at an Australian customs agency waiting to be scanned.
We're receiving numerous emails regarding shipments that have "passed through Miami international airport" (which means the package was placed on an airplane where the next stop is Australia) asking where the package is.
At that point, unless there's been news of a flight enroute to Australia crashing, the next stop for that package is an airport in Australia where the Australian customs agency must scan the package.
Unfortunately, due to the pandemic and various customs agencies being understaffed, SOME packages are just sitting in a corner with hundreds of other packages waiting to be scanned.
At that point, we cannot provide any further information regarding your package until it's finally scanned by somebody at the Australian customs agency.
If you contact the Australian customs agency, they will tell you that the package is still in the United States - even though, as mentioned, it passed "through" Miami International Airport. That is not accurate - but they're not going to tell you they're behind. Why? I don't know.
This has been our experience over the past several months with packages that mysteriously stop tracking after leaving the United States heading to Australia.
Luckily, all our packages have eventually arrived...
If you're in Australia and you cannot be patient and understanding as to the tardiness of your delivery when this happens, please do not place your order with us.
Sal Colascione III
KDM Warehouse dot com