TL;DR – At KDM Warehouse, you don't have to beg for a discount. Our prices are already discounted.
You buy from us because we have great prices, we ship faster than everyone else, and we offer REAL PERSON CUSTOMER SERVICE. Just don’t forget that we need to sleep once in a while. If we’re not available, we’ll get back to you quickly.
Hi! I’m Sal, the owner and operator of KDM Warehouse, the official "forum store" for KiaStinger.com, TellurideOwners.com, GenesisOwners.com and PalisadeForums.org. Why buy your KDM upgrades from me? Because I ship the same day your order comes in – typically within 20 minutes during business hours. Yes, seriously… If you order late, up until 9pm eastern time, my local post office in Florida keeps their doors opened 24 hours a day – so I drop off orders over night for them to scan and ship first thing in the morning. I wait 3-4 weeks to get my inventory shipped from South Korea. You’ll get yours in 2-3 days if you’re in the U.S. – or a few more if you’re farther than that…
[Check out our testimonials]
More often than not, especially during regular business hours, you’ll receive your USPS tracking number in an email about 20 minutes after you place your order (don't forget to check your junk mail folder!). That’s not some automated system doing the work – that’s me or my assistant. There’s no system that automatically produces labels and tracking numbers. I treat my customers like friends and family. One hand shakes the other. You take care of me; I take care of you…
See: The Relentless Pursuit of 100% Customer Satisfaction
Buying from me helps pay for server costs, software costs, upgrades to licenses for each of those as well as my time providing support for the members of our automobile related social communities. What kind of support requests do I receive most? Here they are in order of frequency:
- I never received my registration verification email.
- My password isn’t working.
- I forgot my username.
- The Captcha answer isn’t working.
- The forum rejected registration because my username, email, or ip address matched a spammer.
Here are some examples of what I need to maintain on the back end, in order of frequency:
- Massive amounts of spam
- Movement of discussions posted in the wrong area
- WordPress updates
- XenForo (forum) updates
- Plugin/Extension updates for WordPress and XenForo
- Server updates and server software updates
- Server issues that I cannot handle myself ($90-150/hour)
Don’t believe anyone who tells you this is a simple, cheap, and easy to maintain endeavor. It isn’t. But when all is said and done – I love it. Buying from this store helps me maintain the site we’ve all grown to love. Thank you very much for your trust and patronage! It is greatly appreciated…