Q. What if I live in a condominium, apartment complex or other location where I am not the only one with access to my mail? Or what if I just live in an insecure location? What guarantee do I have that I will receive my package?
A. After a package is delivered by a shipping carrier, it is solely your responsibility to retrieve that package before somebody else does. If you're concerned about this, consider adding "Signature Confirmation" for your delivery (only available in the USA). Our responsibility is to provide products and have them delivered to you. Once a package is delivered, securing it is your responsibility. In the event we send you a discount code so you can re-order at a reduced price - and either of our shipments are returned to us - the refund will be for the discounted price according to our policy.
Q. Do you ship to my country?
A. We no longer ship outside the United States due to customs agencies and their inability to process shipments reasonably.
Q. Why should I provide a phone number with my order?
A. Unfortunately, email is too unreliable as a contact method. "Store" emails often get blocked as "promotional" messages.
Q. What if my package arrives damaged?
A. DO NOT attempt to install items you purchased if they arrive damaged. Contact us so we can do an exchange. Refunds are not given for items that have been installed.
Q. Are the emblems high quality pieces made to last many years?
A. Yes.
Q. Do you have products made for my specific vehicle?
A. Yes! Of course. If the product you're interested in comes in several different sizes, just be sure to select your specific vehicle (and year) from the drop-down menu.
Q. How do I remove and replace badges?
A. Click here for links to how-to’s…
Q. How much is shipping to my address?
A. You can get the exact cost of shipping by adding items to your shopping cart and then visiting the checkout page. Enter your address to get the exact price for shipping to your door.
Q. How long does shipping take domestically in America?
A. We ship orders immediately. Add items to your cart and visit the checkout page. You will see shipping options from USPS and UPS - who give you their package arrival time estimates.
Q. Do you really ship orders in as little as 20 minutes?
A. Yes, during normal business hours I ship products immediately. Outside of normal business hours orders are shipped within a few hours.
Q. What if I install a product and my engine falls out?
A. Installing products on your vehicle are entirely your responsibility. You make changes to your vehicle at your own risk.
Q. What is your return policy?
A. Please click here for the return policy. If you didn’t install the product, I see no reason why you cannot return it for a refund.