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Q. What if I live in a condominium, apartment complex or other location where I am not the only one with access to my mail? Or what if I just live in an insecure location? What guarantee do I have that I will receive my package?
A. After a package is delivered by a shipping carrier, it is solely your responsibility to retrieve that package before somebody else does. If you're concerned about this, consider adding "Signature Confirmation" for your delivery (only available in the USA). Our responsibility is to provide products and have them delivered to you. Once a package is delivered, securing it is your responsibility. In the event we send you a discount code so you can re-order at a reduced price - and either of our shipments are returned to us - the refund will be for the discounted price according to our policy.
Q. Do you ship to my country?
A. Yes, we ship everywhere EXCEPT Mexico (shipments go missing once in Mexico) and most areas in the Middle East (we've seen too many packages get lost AFTER arriving there). If you live in Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain or Sweden - please contact us for shipping arrangements!
Q. Why should I provide a phone number with my order?
A. Unfortunately, email is too unreliable as a contact method. "Store" emails often get blocked as "promotional" messages.
Q. What if my package arrives damaged?
A. DO NOT attempt to install items you purchased if they arrive damaged. Contact us so we can do an exchange. Refunds are not given for items that have been installed.
Q. Will the oval steering wheel emblem overlay fit over the rectangle-shaped new 2022 KIA steering wheel emblem?
A. NO
Q. What's the difference between OVERLAYS and REPLACEMENT emblems?
A. Overlays "overlay" the emblems on your vehicle. They just stick on right on top/over the badge already on your vehicle. You don't need to uninstall an emblem before installing an overlay. A REPLACEMENT emblem "replaces" an emblem. You need to REMOVE the emblem you're "replacing". ALL emblems, whether they're overlays or replacement pieces - stick on the same way as the manufacturer's emblems do - using automotive grade 3M double-sided tape. Most people on social media call ALL emblems "overlays". This is wrong. Read the description of the emblems you're purchasing. Do not assume an emblem is an overlay just because somebody on Facebook called it an overlay.
Q. Are the emblems high quality pieces made to last many years?A. Yes. The emblems we sell are made of either metal or the same ABS plastic used by the OEM brands. The only suggestion the manufacturers make is to avoid power washing directly over them - and they'll last just as long as OEM badges.
Q. How long have you been in business?
A. We started selling Genesis "wing" badges in 2009. We didn't start an official "store" until early in 2017 when the Kia Stinger came to be.
Q. Do you have products made for my specific vehicle?
A. Yes! Of course. If the product you're interested in comes in several different sizes, just be sure to select your specific vehicle (and year) from the drop-down menu.
Q. Why buy from you and not somewhere else?
A. Buying from our store helps pay the ongoing costs to run our friendly, informative, live communities for owners and enthusiasts of the Kia Stinger, Kia Telluride, Genesis Motors vehicles and Hyundai Palisade. Click here for details…
Q. How do I remove and replace badges?
A. Click here for links to how-to’s…
Q. How much is shipping to my address?
A. You can get the exact cost of shipping by adding items to your shopping cart and then visiting the checkout page. Enter your address to get the exact price for shipping to your door.
Q. How long does shipping take domestically in America?
A. USPS First Class takes approximately 5-7 days. USPS Priority Mail takes approximately 3-5 days. USPS Priority Express takes 1-2 days.
Q. How long does overseas shipping take?
A. USPS First Class takes approximately 7-10 days. USPS Priority Mail takes approximately 5-7 days.
Q. Do you really ship orders in as little as 20 minutes?
A. Yes, during normal business hours I ship products immediately. Outside of normal business hours orders are shipped within a few hours.
Q. Are there import or customs fees in my country?
A. I don’t know what triggers an import or customs fee in your country. That’s something you should be aware of considering you live there. If there IS any sort of fee or tax, that’s paid to your government – not us – and we have no control over it.
Q. What if I install a product and my engine falls out?
A. Installing products on your vehicle are entirely your responsibility. You make changes to your vehicle at your own risk.
Q. What is your return policy?
A. Please click here for the return policy. If you didn’t install the product, I see no reason why you cannot return it for a refund.